Shipping Policy

At PureNail, each press-on nail set is carefully handmade specifically for your order. Please review this Shipping Policy before completing your purchase.

Order Processing and Production Time

Because our products are handmade, each order requires time to produce and prepare.

Our standard production time is approximately 7–10 business days after your payment has been successfully processed.

Production time is separate from shipping time and is not included in the estimated delivery timeframe. Your order will be shipped only after production and quality inspection have been completed.

Business days do not include weekends or public holidays. During holidays, sales, product launches, or periods of high order volume, production may take longer than usual.

Estimated Delivery Time

Estimated delivery time begins after your order has been completed and transferred to the shipping carrier.

The total time required to receive your order includes:

Production time: 7–10 business days
Plus the applicable shipping time

Shipping times vary depending on the destination, shipping method, customs processing, carrier operations, weather conditions, and other circumstances outside our control.

All delivery dates are estimates only and are not guaranteed.

Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email.

Once your order has been completed and shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Please allow some time for tracking information to update after the package has been transferred to the carrier.

Shipping Delays

PureNail is not responsible for delays caused by circumstances outside our reasonable control, including:

• Shipping carrier delays
• Customs inspections or clearance
• Weather conditions or natural disasters
• Public holidays
• Transportation disruptions
• Incorrect or incomplete shipping information provided by the customer

A shipping delay does not automatically qualify an order for cancellation, refund, or replacement, except where required by applicable law.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Full name
• Street address
• Apartment or unit number
• City
• Province, state, or region
• Postal or ZIP code
• Country
• Phone number and email address

If you notice an error in your shipping information, contact us as soon as possible at purenailpresson@gmail.com.

We cannot guarantee that an address can be changed after production or shipping preparation has begun. PureNail is not responsible for packages delayed, returned, lost, or delivered incorrectly because the customer provided an incomplete or incorrect address.

Additional shipping charges may apply if an order must be shipped again because of an incorrect address, an unclaimed package, or a failed delivery attempt.

Customs Duties and Import Fees

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee and are the responsibility of the customer.

PureNail does not control customs processing times or the amount of any duties, taxes, or fees charged by local authorities.

Lost, Stolen, or Damaged Packages

Please contact us at purenailpresson@gmail.com if your tracking information shows an unusual delay, your package appears to be lost, or your order arrives significantly damaged.

Include:

• Your order number
• A description of the issue
• Photos of the product and packaging, if the order arrived damaged
• Any relevant tracking information

We will review the issue and assist you with the appropriate next steps. Any replacement or refund will be determined according to the circumstances, available carrier information, our Return and Refund Policy, and applicable law.

PureNail is not responsible for packages confirmed by the carrier as delivered to the shipping address provided at checkout. However, please contact us so that we can help you review the available delivery information.

Returned or Unclaimed Packages

If a package is returned to us because of an incorrect address, refusal of delivery, failure to collect the package, unpaid customs charges, or unsuccessful delivery attempts, the customer may be responsible for any additional shipping costs required to send the order again.

Original shipping charges are non-refundable unless the issue was caused by PureNail or otherwise required by applicable law.

Order Changes and Cancellations

Because every order is handmade specifically for the customer, orders cannot be cancelled or modified once production has begun.

Please carefully review your selected design, size, shipping address, and other order details before completing your purchase.

Contact Us

Questions about shipping should be sent to:

PureNail
Email: purenailpresson@gmail.com
Business location: Ottawa, Ontario, Canada

By placing an order with PureNail, you acknowledge that you have read and agreed to this Shipping Policy, including the 7–10-business-day production period in addition to shipping time.