Politique de remboursement

At PureNail, customer satisfaction is important to us. Please read our return policy carefully before placing your order.

Non-Returnable Items

  • Due to hygiene and safety reasons, all press-on nails are final sale and cannot be returned or exchanged once delivered.

This policy applies to:

  • Change of mind
  • Incorrect size selection
  • Personal preference
  • Colour variations caused by different screen settings or display devices
  • Failure to read the product description or sizing guide

As our products are made according to the size selected by the customer, we cannot accept returns or exchanges due to incorrect size selection. Please carefully review our size guide and measurement instructions before placing your order, as customers are responsible for selecting the correct size.

As each order is handmade specifically for you, orders cannot be cancelled or modified once production has begun. Please review your order carefully before completing your purchase.

Handmade Products

Each set of our press-on nails is carefully handcrafted. Slight variations in colour, design, brush strokes, glitter placement, charm positioning, or other small details are a natural part of handmade products.

These minor variations are not considered defects and are not eligible for a return, exchange, or refund.

By placing an order, you acknowledge and accept the unique characteristics of handmade products.

Damaged or Defective Items

If your order arrives with a significant manufacturing defect, shipping damage, or an incorrect item, please contact us within 48 hours of delivery.

Examples include, but are not limited to:

  • Nails that are cracked, broken, or split upon arrival
  • Decorative charms, rhinestones, pearls, or other embellishments detached before use
  • Major scratches, chips, or severe paint defects
  • Incorrect item received
  • Missing pieces from the nail set

  • Products that arrive significantly damaged during shipping

To process your request, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the original packaging (if applicable)

After reviewing your claim, we may offer one of the following solutions:

  • A replacement product
  • A partial or full refund
  • Store credit

The appropriate resolution will be determined based on the nature of the issue.

Items Not Eligible for Refund or Replacement

We cannot accept claims for:

  • Damage caused after use
  • Improper application or removal
  • Normal wear and tear
  • Minor cosmetic imperfections that do not affect use
  • Incorrect sizing selected by the customer
  • Damage caused by adhesives or other products not supplied by us
  • Slight variations in handmade products
  • Items that have been worn, used, or altered

Minor air bubbles, dust particles, or slight adhesive residue that do not affect the functionality or appearance of the product.

Contact Us

If you experience any issues with your order, please contact us at:

Email: purenailpresson@gmail.com 

You can always contact us if you have any questions about your order or this Return Policy.

Damages and issues:

Please inspect your order upon delivery. If your item is defective, significantly damaged, or you receive the wrong item, please contact us within 48 hours of delivery so that we can evaluate the issue and provide an appropriate solution.

European Union 14-day cooling-off period: Customers in the European Union may have statutory cancellation rights under applicable consumer protection laws. However, due to hygiene reasons, opened or used press-on nails are generally not eligible for return unless required by applicable law or if the item is defective.

Refunds 

Refunds are only available for approved claims involving significant manufacturing defects, shipping damage, or items sent incorrectly. Once your claim has been reviewed and approved, any applicable refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider. If you have not received your refund within 15 business days after approval, please contact us at purenailpresson@gmail.com.

We are committed to providing prompt assistance and will work with you to resolve any eligible issues as quickly as possible.

By placing an order with PureNail, you acknowledge that you have read, understood, and agreed to this Return Policy.